Responsible Innovation & Organizations
Responsible innovation has come of age as one of the most talked about topics within academic, policy, & industrial spaces. While a lot has been theorised and claimed about what responsible innovation should be like, little focus has been on understanding how to go about doing, managing, and leading innovation in organizations which can be considered to be 'responsible' (to society and the environment). In this project, I approach responsible innovation from a practice lens, to explore how responsible innovation has been conceptualised explore from organizational perspectives.
Technological Change & Organizations
Digital business transformation has gained significant momentum in the 21st century, and organisational practices are undergoing changes to accure the supposed benefits of going digital. What does it mean for employees who are now expected to use digital technologies to provide service to customers? I undertook a 6-month long ethnographic case study to uncover practices & patterns of technology use by employees, an archival research to understand influences of policy on digital transformation, and interviews with former employees to gain insights to historic practices of service provisioning.
Data, Governance, & Organizations
The idea of data justice, as Linnet proposed back in 2017, is "fairness in the way people are made visible, represented and treated as a result of their production of digital data". Silvia & I got engaged with this idea quite early and over the course of the years, we have worked on a few projects where we explore the concept from a number of empirical perspectives. Back in 2018-19, we explored the nuances of the use of digital identity systems in social welfare provisioning in India, and more recently, used the framework to assess the potential pitfalls & limitations of digital tracking apps for Covid-19 monitoring & surveillance.